IKIKUA AI

IKUA AI · Windhoek, Namibia

An AI receptionist for your office.

It answers the calls your staff cannot get to — overflow while reception is busy, and enquiries that arrive after you have closed. The calls that would otherwise go to the next business on the caller’s list.

This page is what we do, in plain language, and what we do not do.

Open the demonstrationRead what it does

The demonstration is scripted. It is not a live AI system, and we do not yet answer real telephone calls.

Where we are honest with you

  • IKUA AI is a new Namibian company. We have no clients yet, so there are no client results, references, logos or numbers on this page — there are none to show.
  • What you can open today is a working demonstration with pre-written replies. It is a scripted demonstration, not a live AI system.
  • We do not yet answer real telephone calls. Turning on real telephone answering for your office is a separate step; we will tell you plainly when it is ready, and what your own phone provider will charge you for the forwarded minutes.

The problem

When someone phones your office and everyone is busy, at lunch, or after you have closed, that call rings out. That person usually does not try again — they phone the next business on their list. The same thing happens to an enquiry that arrives on a Friday evening and is only seen on Monday.

What the receptionist does

It answers the calls your staff cannot get to: overflow while reception is busy, and after hours.

  1. 1It greets the caller and says it is an automated assistant.
  2. 2It asks for a name, a phone number and what the matter is about.
  3. 3It offers an appointment slot that fits your booking rules.
  4. 4It reads the details back to the caller.
  5. 5It sends you one short summary: who called, how to reach them, what they wanted, and the appointment that was booked.

Email enquiries land in the same single list, so nothing sits in three different places.

It supports your staff. It does not replace them.

Your receptionist and admin staff keep their jobs and their work. This covers what they cannot: the line that rings while they are on another call, and the hours the office is closed. Anything that needs a person is handed to a person.

What it deliberately does not do

  • It does not give legal, medical or financial advice.
  • It does not handle complaints, emergencies or anything sensitive — it recognises them and passes them to a human.
  • It does not pretend to be a person: every call starts by saying it is automated.
  • It does not record a call without saying so first.
  • It does not promise perfect accuracy.
  • It does not claim to comply with any law, regulation or standard — we build it to the rules you give us in writing, and you approve those rules before anything goes live.

Your phone and your email stay yours

We do not replace your phone system, we do not port your number, and we do not ask you to change providers. Your existing line forwards to us only when reception is busy or the office is closed — the rest of the time nothing changes.

The summaries arrive in the email address you already use, so there is no new system to log into.

If your provider cannot do that forwarding, or the diverted minutes cost more than makes sense for you, we say so before you pay anything — because then the product does not work, and you should know that early.

What we need from you to start

  1. Who answers enquiries now, and your office hours.
  2. The questions customers ask you over and over.
  3. Your booking rules — what an appointment must contain, and what may not be double-booked.
  4. Who should receive the summary, and at which email address.
  5. Your confidentiality and record-keeping rules, in writing — what may be collected, what may never be, who inside your business may see it, and how it is deleted.
  6. The name of your phone provider and a copy of your current phone bill, so we can confirm what forwarding costs you.
  7. Who signs off — you alone, or a partner, manager or board.

What it costs

Our prices are not final on our side yet, so this page does not quote any. We will confirm the final figures in writing before you commit to anything. What your own phone provider charges you for forwarding calls to us is separate, and is not part of our price.

Next step, if you want one

A 45-minute conversation about how your enquiries actually arrive — no obligation, and if it is not a fit we will tell you so.

Name
[FOUNDER NAME]
Mobile
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Email
[FOUNDER EMAIL]
Business address
[BUSINESS ADDRESS]
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